Return Policy | Hydrelle Skincare

1. Our Radiance Guarantee

At Hydrelle, we stand by the clinical effectiveness of our botanical formulas. If you are not completely satisfied with your purchase, we are here to help.

2. Eligibility for Returns

Returns are accepted within 14 days of delivery. To be eligible, the product must be in its original packaging, unopened, and unused. Due to hygiene and safety standards, opened clinical products cannot be returned.

3. Process for Returns

To initiate a return, please contact our concierge team at support@hydrelleskincare.com with your order number. Once approved, you will receive instructions on how to return the item.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 7-10 business days.